Support

Email support

Email support

support@unbreakfast.chaperon.dev

Include your app version and build, phone model, OS version, the screen or action, and what went wrong. For a scheduling issue, add the date, time and timezone. Please remove private details from screenshots.

Don't send passwords, recovery links, purchase tokens, health answers, body measurements or your selected-app list.

Sign-in and recovery

Choose password recovery on the sign-in screen and open the email link on the phone where UnbreakFast is installed. If a link has expired or was already used, request a new one. If it opens for the wrong account, cancel and check which account you are using.

Pro and Keys

If a completed purchase has not appeared, use Paid but no Pro? with the store account used to buy it. You do not need the original UnbreakFast login. Wait for store or network confirmation before buying again. Repeated restore attempts should not add more Keys.

On Android, Google Play may no longer return an expired subscription or a consumed Key purchase. Linking an optional UnbreakFast account before reinstalling gives you another way to recover that wallet. If you no longer have either form of access, contact support with your store purchase receipt.

To cancel a subscription, use Apple subscriptions or Google Play subscriptions. Deleting the app or account does not cancel it.

An app is blocked at the wrong time

Note the time, timezone, fasting mode and whether UnbreakFast was closed. Check the device permission. If the timer and restrictions disagree, get help before starting another fast with app blocking.

You can revoke the app's Screen Time or Accessibility permission, or delete UnbreakFast, to remove app-managed restrictions.

If you feel unwell

Stop fasting and eat available food, take prescribed medication or seek appropriate help immediately. Don't wait for an email reply, delivery, purchase or app action. Support is not an emergency service.

Delete your account

Use Records → Account and data → Delete account and local data. See Delete account for the full steps and help if you no longer have the app.

Who reads your message

Support is handled by Yiu Wing Yip, an individual in Hong Kong. Mail sent to the support address is forwarded to the operator's Gmail inbox. There is no guaranteed response time. Please send one message per issue so the details stay together.